Pending refund for unauthorised early debit order

Good day ,

I am extremely annoyed that I have to do this . PPS insure debited our accounts on the 23rd of March without our consent , which means the organisation might as well be *****sters . After doing that a message was sent that they will settle any charges incurred as a result of their own incompetence, I sent an email and I am still waiting. I do not care if there is an influx of requests that was caused by your own system, this also affects my financial standing with the bank as they settle any unpaid debit orders on my behalf and charge me a cost .