Pathetic service on feedback from your Claims Department

I submitted a death claim on the 11/08/2021, it is now the 07/09/2021, almost a month later and no feedback/correspondence from PPS. I had to call in this morning only to get told that it is still sitting in the claims department, i am not certain whether there are outstanding documents that are needed, not sure on the status of the claim, the service is highly pathetic, its great to take the deceased's money but when it comes time to pay out to the family then it becomes a process - very poor service from PPS