Pathetic service from PPS claims & member services

I had a sporting injury that took me off work for 2 weeks. Hospital provided detail medical reports signed by the doctor including a sick note signed by the Dr. PPS Claims insists on me getting the Dr to sign the PPS claim form, which would cost me R1200, although the hospital reports have same info. Escalated to PPS member service whom rather than applying their mind simply forwarded back to claims. Pathetic service from a so called professional body, and the means of escalation was via member services whom just forwarded same email back to claims???