Pathetic service

In almost 25 years of being insured with various companies, PPS Short Term Insurance has been the worst I have ever dealt with — from both a customer service and ethical perspective. The level of disregard, delay, and incompetence I have experienced is genuinely shocking, especially from a company that markets itself as being for professionals. My claim for two damaged devices was submitted on 29 December, with all required documentation provided upfront, including proof of purchase and images. As of 20 January, there has been no resolution, no meaningful feedback, and no clear timeline. Multiple follow-ups have been met with silence or vague responses. There is absolutely no justification for a straightforward claim to drag on this long once all documentation has been supp****. This is not just poor service — it reflects a complete lack of accountability and respect for clients. I am genuinely relieved that my long-term cover was not moved to PPS. Based on this experience, that would have been a serious mistake. If this is the standard PPS considers acceptable, then professionals should think very carefully before trusting them with their cover.