Pathetic PPS

I've changed jobs, resulting in a change in salary date. I asked my broker to cancel the debit order, as I wanted to make eft payments in future. Unfortunately FNB listed PPS as a "Public recipient" - but this was for another Company, thus making payment to the incorrect company. This resulted in two months of outstanding payments. I corrected it in the beginning of June and my broker contacted you to confirm if payment was received and up-to-date. This was confirmed via mail that all was received and my benefits restored. End of August I contacted your department to enquire on my benefits (TWO MONTHS after its was "corected"), as I wanted to take out an additional policy with Discovery. I was informed that my benefits was not restored, as I had outstanding payments (this was not the case). A lady Phoned me back two days later that all was corrected. The next month, the same scenario. Being aware of the poor service, I've decided to cancel my policy. Now trying to cancel it is even more difficult. I sent a cancellation mail in the beginning of September and phoned a few days later to confirm that it has been received. The lady confirmed it's in the process of being cancelled and I will receive my cancellation letter 1st of October. Phoned today...2nd of October - lady in department says that it's still active - no cancellation mail received...really, after being telephonically confirmed that it was received???????? O...and you guys tried now after 6 months of cancelling the debitorder and cancelling the policy to subtract a monthly installment. SO WHAT TO DO NOW!!!!! Not great to invest in a Company with such poor service. Not sure when I pass away if my family will also struggle to get anything out of you guys!!! I won't recommend PPS to ANYBODY!!!!