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Thavan M
1 reviews | Active since Oct 2011
18 Apr 2025, 09:00
OTP not received. No response after logging incident.
OTP not received yesterday. WHO TESTS THIS APP ? I reported the issue but no feedback. I tried again this morning but issue unresolved. I received an otp for hellopeter verification so pps android app is broken
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Replies (5)0
Replies (5)
PPS's replyOfficial
22 Apr 2025, 08:19Dear Thavan, we have received and reviewed your post. We will be in touch with you to address this matter. Kind regards Neeven@PPS
PPS's reply22 Apr 2025, 08:19
Official
Dear Thavan, we have received and reviewed your post. We will be in touch with you to address this matter. Kind regards Neeven@PPS
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Thavan M's updateReviewer Update
22 Apr 2025, 12:19Tuesday 12.15pm. Tried again but still no verification code received. This has happened before. Not sure why it cannot be resolved. It's not rocket science and I received other otp's.
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Thavan M's update22 Apr 2025, 12:19
Reviewer Update
Tuesday 12.15pm. Tried again but still no verification code received. This has happened before. Not sure why it cannot be resolved. It's not rocket science and I received other otp's.
PPS's replyOfficial
22 Apr 2025, 14:10Hi Thavan, thanks for the feedback. Our IT support are investigating the matter and we will revert once resolved. Regards Neeven@PPS
PPS's reply22 Apr 2025, 14:10
Official
Hi Thavan, thanks for the feedback. Our IT support are investigating the matter and we will revert once resolved. Regards Neeven@PPS
TM
Thavan M's updateReviewer Update
08 May 2025, 13:48After being told that my phone settings must be blocking the otp, I checked but could not find any issues on my phone but I still did not receive the otp.
TODAY, after 2 weeks I tried and RECEIVED MY OTP.... so what changed on the PPS side as this happened before?
TODAY, after 2 weeks I tried and RECEIVED MY OTP.... so what changed on the PPS side as this happened before?
TM
Thavan M's update08 May 2025, 13:48
Reviewer Update
After being told that my phone settings must be blocking the otp, I checked but could not find any issues on my phone but I still did not receive the otp.
TODAY, after 2 weeks I tried and RECEIVED MY OTP.... so what changed on the PPS side as this happened before?
TODAY, after 2 weeks I tried and RECEIVED MY OTP.... so what changed on the PPS side as this happened before?
PPS's replyOfficial
08 May 2025, 15:55 Dear Thavan, thank you for bringing this to our attention. We understand your frustration and appreciate your patience. Our IT department has confirmed that there were no system-related issues on our side during this period. It is possible that external factors, may have influenced the delivery of the OTP. Regards, Ntsako@PPS
PPS's reply08 May 2025, 15:55
Official
Dear Thavan, thank you for bringing this to our attention. We understand your frustration and appreciate your patience. Our IT department has confirmed that there were no system-related issues on our side during this period. It is possible that external factors, may have influenced the delivery of the OTP. Regards, Ntsako@PPS