ZN
Zintlezonke N

1 reviews | Active since Aug 2026

20 Aug 2026, 20:50

Ongoing Problem With Trust Administration and Lack of Communication

Ongoing Problem With Trust Administration and Lack of Communication

I am extremely disappointed with the way my matter has been handled by Jenny Budree JB Financial Services.

I am a custodian responsible for children who are beneficiaries of a trust, and I have been responsible for their day-to-day care and expenses. I have been receiving a monthly allowance , but my payment has now been withheld, and I have not received a satisfactory explanation or resolution.

I have tried repeatedly to communicate with Jenny budree by email and other means, however she blocked me on calls and WhatsApp but I have experienced poor communication and a lack of response. This is not the first time not even the second occasions where I have been blocked from communicating with her.

I have already raised the matter with the Master’s Office and have also submitted a complaint to PPS. However, these processes take time, while the children still have immediate needs that must be paid for.

I am therefore raising this review because I need the matter to receive urgent attention. I am not asking for special treatment. I am asking for proper communication, transparency, accountability, and for the money that is due to me to be dealt with appropriately.

I also want clarification regarding the relationship between JB Financial Services, Jenny Dupre and PPS, as I understand that the trust/fund involved is connected to PPS.

I have kept records of my correspondence, expenses and attempts to resolve this matter. I would appreciate a proper response and resolution rather than being ignored.

I am posting this review because I have exhausted attempts to resolve the matter directly and through the relevant channels, while the situation continues to affect me and the children in my care.

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Replies (1)
PPS
PPS's reply21 Aug 2026, 08:30
Official
Dear Zintlezonke, thank you for bringing your concerns to our attention. We have received and reviewed your complaint. A PPS Client Relations Specialist has provided communication regarding the matter. Should you require any further assistance, please respond to the correspondence received. Ntsako@PPS