DH
DANIELLE H
1 reviews | Active since May 2018
06 Jun 2021, 18:21
Not professional as they say!
Terrible experience from a company that claims to be all about professionals. No response to my queries from my financial advisor for weeks and unable to provide answers to questions that I have. I regret having a policy with this company
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Replies (2)
PPS's replyOfficial
07 Jun 2021, 09:09Good morning Danielle H Thank you for taking my call earlier this morning. I respect that this was not a convenient time for you to discuss your concerns. I will therefore make further contact with you tomorrow, 08 June 2021, as agreed upon. Please advise if there is anything I can assist you with in the interim. I look forward to chatting to you tomorrow. Kind regards Zainab Palmer Client Relationship Manager – PPS Investments
PPS's reply07 Jun 2021, 09:09
Official
Good morning Danielle H Thank you for taking my call earlier this morning. I respect that this was not a convenient time for you to discuss your concerns. I will therefore make further contact with you tomorrow, 08 June 2021, as agreed upon. Please advise if there is anything I can assist you with in the interim. I look forward to chatting to you tomorrow. Kind regards Zainab Palmer Client Relationship Manager – PPS Investments
PPS's replyOfficial
08 Jun 2021, 11:44 Good morning Danielle H Thank you for allowing us the opportunity to resolve your concerns you raised regarding your experience with your financial adviser. Further to our telephonic conversation, I have escalated your concerns to the Regional Manager for further address. In addition, you will be included directly in future correspondence as requested. Should you not be satisfied with the outcome of your complaint, please do not hesitate to contact me on ***, for further assistance. Kind regards Zainab Palmer Client Relationship Manager - PPS Investments
PPS's reply08 Jun 2021, 11:44
Official
Good morning Danielle H Thank you for allowing us the opportunity to resolve your concerns you raised regarding your experience with your financial adviser. Further to our telephonic conversation, I have escalated your concerns to the Regional Manager for further address. In addition, you will be included directly in future correspondence as requested. Should you not be satisfied with the outcome of your complaint, please do not hesitate to contact me on ***, for further assistance. Kind regards Zainab Palmer Client Relationship Manager - PPS Investments