PH
Paul H
1 reviews | Active since Jul 2015
02 Feb 2021, 08:12
Not paying out my money.
I have been a member of PPS since 1986, during this long period they have been excellent. I am emigrating shortly and at the beginning of January asked for my apportionment/investment account to to be paid out to me. They said that it would take approximately 3 weeks, approximately the 21st of January. After getting the bank to release the policy I thought I would get MY money as promised. I'm still waiting! Come on PPS!
Helpful (0)
Replies (3)0
Replies (3)
PPS's replyOfficial
02 Feb 2021, 09:04 Hi Paul ,We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members complaints extremely serious. We are currently looking into this issue and provided you with formal communication detailing the service level commitment. Regards Lihle@PPS
PPS's reply02 Feb 2021, 09:04
Official
Hi Paul ,We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members complaints extremely serious. We are currently looking into this issue and provided you with formal communication detailing the service level commitment. Regards Lihle@PPS
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Paul H's updateReviewer Update
02 Feb 2021, 19:00I am extremely pleased with the response from PPS , Thank You for resolving this issue so effectively . This is normally what I'm normally used to from you , efficient & friendly !!!
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Paul H's update02 Feb 2021, 19:00
Reviewer Update
I am extremely pleased with the response from PPS , Thank You for resolving this issue so effectively . This is normally what I'm normally used to from you , efficient & friendly !!!
PPS's replyOfficial
02 Feb 2021, 19:34 Hi Paul, PPS primary responsibility is to provide our members with peace of mind in product offerings and service.Thank you for sharing this amazing experience with us. Regards Lihle@PPS
PPS's reply02 Feb 2021, 19:34
Official
Hi Paul, PPS primary responsibility is to provide our members with peace of mind in product offerings and service.Thank you for sharing this amazing experience with us. Regards Lihle@PPS