Non delivery of insurance services and poor communication

My house, contents and car were severely damaged in a catastrophic hailstorm in KZN 17 days ago. To date my car is still sitting waiting to be towed for repairs. My room is still leaking and more of my house and contents are getting damaged due to ongoing rain. I had to pay myself to get 14 windows repaired. And now the underwriters claim I have underinsured my house when I've actually requested to a higher than market value. I'm getting little to no feedback unless I pester and the communication is extremely poor because noone wants to explain why I have wait when I have diligently paid the premiums PPS decided upon. Used to recommend PPS to my colleagues. Not doing that anymore. Very disappointed with substandard service from everyone involved. Would very much like an explaination from management as to why they are so delayed in helping a client.