IC
Ian C
1 reviews | Active since Mar 2011
05 Mar 2021, 09:52
No response in 3 months, 5 followups.
Client ***
My query has been sent to the actuarial department on 7 December already. It related to life insurance. 3 months ago. Since then, I have called or followed up 5 times, with no outcome or response. On Monday 1 March 2021 I spoke to Andile (14h58), I explained everything. I had no resolution, no response.
I called this morning at 09h36 and asked to speak to a manager or supervisor. I hung up after holding 6min and 46 seconds. I'm done.
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PPS's replyOfficial
08 Mar 2021, 07:56 Hi Ian ,We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members complaints extremely serious. We are currently looking into this issue and provided you with formal communication detailing the service level commitment. Regards Lihle@PPS
PPS's reply08 Mar 2021, 07:56
Official
Hi Ian ,We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members complaints extremely serious. We are currently looking into this issue and provided you with formal communication detailing the service level commitment. Regards Lihle@PPS