DM
Donald M
1 reviews | Active since Apr 2021
08 Apr 2021, 09:21
No professional feedback progress no valid communication for over 6 months
Our review has not been attended at all pps has 0 tolerance no sense of urgency 8 days now actually an additional week to our claims turn around time now they creating conflict and complications on the last minutes Kelley and Thabiet have no sense of communication whatsoever our claim is treated as if we are clowns!!! This claim is treated differently from any annuity claims normal turn around time we are failed humiliated and oppressed by pps management needs to intervene
Helpful (0)
Replies (3)0
Replies (3)
PPS's replyOfficial
08 Apr 2021, 11:00 Dear Mr McDonald Thank you for raising your concerns again. As discussed, we have referred your Retirement Annuity claim to the necessary parties for review and await their feedback. We understand that this is a sensitive time and apologise for the inconvenience this has caused to you and your family members. We will continue to keep you updated on the progress of your claim. Kind regards Kelley Hockey Client Relationship Manager - PPS Investments
PPS's reply08 Apr 2021, 11:00
Official
Dear Mr McDonald Thank you for raising your concerns again. As discussed, we have referred your Retirement Annuity claim to the necessary parties for review and await their feedback. We understand that this is a sensitive time and apologise for the inconvenience this has caused to you and your family members. We will continue to keep you updated on the progress of your claim. Kind regards Kelley Hockey Client Relationship Manager - PPS Investments
DM
Donald M's updateReviewer Update
08 Apr 2021, 14:06Maybe because we are a black family you think we are illinformed family I dis indicate to you that two of our members are diplomatic members of PPS and are highly disappointed by yet another one of PPS gross misconduct! Maybe you will take this issue serious should one of us dies since some of us are highly dependent on this claim since our guardian who was your loyal member died ! This is way beyond "sensitive " its devastating ! I'm actually convey8 on behalf of my siblings sho8 you take this lightly you are welcome to reach them as well individually
DM
Donald M's update08 Apr 2021, 14:06
Reviewer Update
Maybe because we are a black family you think we are illinformed family I dis indicate to you that two of our members are diplomatic members of PPS and are highly disappointed by yet another one of PPS gross misconduct! Maybe you will take this issue serious should one of us dies since some of us are highly dependent on this claim since our guardian who was your loyal member died ! This is way beyond "sensitive " its devastating ! I'm actually convey8 on behalf of my siblings sho8 you take this lightly you are welcome to reach them as well individually
PPS's replyOfficial
08 Apr 2021, 23:08Dear Mr McDonald
Thank you for sharing your concerns with us. We acknowledge that you are experiencing a tough period and we are doing everything possible to expedite your claim.
While it may not seem like it, your well-being and that of your family is extremely important to us. Your situation deserves urgency and my review of the case to date confirmed that this has happened. This claim has been presented to the Trustees of the Fund and they are tasked with making the final decision on the allocation of the proceeds. We cannot interfere with this part of the process and trust the best decision will be arrived at soon.
I appreciate this may not address your immediate needs, but I hope it gives you and your family assurance of our commitment to servicing you effectively. We will keep you informed with daily updates until the claim has been finalised, but you are welcome to call us with any additional questions or concerns.
Kind regards
Mogamat Zaid Salie
Head of Operations - PPS Investments
Thank you for sharing your concerns with us. We acknowledge that you are experiencing a tough period and we are doing everything possible to expedite your claim.
While it may not seem like it, your well-being and that of your family is extremely important to us. Your situation deserves urgency and my review of the case to date confirmed that this has happened. This claim has been presented to the Trustees of the Fund and they are tasked with making the final decision on the allocation of the proceeds. We cannot interfere with this part of the process and trust the best decision will be arrived at soon.
I appreciate this may not address your immediate needs, but I hope it gives you and your family assurance of our commitment to servicing you effectively. We will keep you informed with daily updates until the claim has been finalised, but you are welcome to call us with any additional questions or concerns.
Kind regards
Mogamat Zaid Salie
Head of Operations - PPS Investments
PPS's reply08 Apr 2021, 23:08
Official
Dear Mr McDonald
Thank you for sharing your concerns with us. We acknowledge that you are experiencing a tough period and we are doing everything possible to expedite your claim.
While it may not seem like it, your well-being and that of your family is extremely important to us. Your situation deserves urgency and my review of the case to date confirmed that this has happened. This claim has been presented to the Trustees of the Fund and they are tasked with making the final decision on the allocation of the proceeds. We cannot interfere with this part of the process and trust the best decision will be arrived at soon.
I appreciate this may not address your immediate needs, but I hope it gives you and your family assurance of our commitment to servicing you effectively. We will keep you informed with daily updates until the claim has been finalised, but you are welcome to call us with any additional questions or concerns.
Kind regards
Mogamat Zaid Salie
Head of Operations - PPS Investments
Thank you for sharing your concerns with us. We acknowledge that you are experiencing a tough period and we are doing everything possible to expedite your claim.
While it may not seem like it, your well-being and that of your family is extremely important to us. Your situation deserves urgency and my review of the case to date confirmed that this has happened. This claim has been presented to the Trustees of the Fund and they are tasked with making the final decision on the allocation of the proceeds. We cannot interfere with this part of the process and trust the best decision will be arrived at soon.
I appreciate this may not address your immediate needs, but I hope it gives you and your family assurance of our commitment to servicing you effectively. We will keep you informed with daily updates until the claim has been finalised, but you are welcome to call us with any additional questions or concerns.
Kind regards
Mogamat Zaid Salie
Head of Operations - PPS Investments