MS
Mandira S

1 reviews | Active since Feb 2014

23 Mar 2021, 09:41

NO EMERGENCY ASSIST AFTER HOURS !!!!

I have PPS Short Term insurance. My car had a problem at 7 am today. I tried calling on the PPS emergency assist number from my policy of ***. I was informed that I have reached PPS outside of business hours and that they open from * am - 5 pm.

I tried calling the PPS landline number of ***, *** (no for my broker)***, I was still given the same out of business hours message.

This is false advertising by PPS. On my policy, the *** number is listed for emergency assist.

I want to cancel this policy, but when I call the broker it goes to the call centre of which the call cuts.

Disgusting service. What if I had a road side emergency outside my home at night? well I would be ******, ****d and ******ed but I sure as hell would not get through to PPS emergency assist.

0
Replies (3)
PPS
PPS's reply23 Mar 2021, 13:56
Official
  Hi Mandira ,We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members complaints extremely serious. We are currently looking into this issue and provided you with formal communication detailing the service level commitment. Regards Lihle@PPS 

MS
Mandira S's update30 Mar 2021, 15:39
Reviewer Update
Glad to note that the issue was resolved. Appreciate the feedback from Makgabo Setati and have duly noted the importance of reading all communication from PPS in full.
Thank you ????
PPS
PPS's reply30 Mar 2021, 16:01
Official
 Hi Mandira, PPS primary responsibility is to provide our members with peace of mind in product offerings and service.Thank you for sharing this amazing experience with us. Regards Lihle@PPS