RH
Rochane H
1 reviews | Active since Feb 2019
03 May 2021, 07:46
NO CALL BACK - ALMOST A WEEK LATER
Good day. I've requested two call back last week, however, no call was made. Can someone please assist?
Helpful (0)
Replies (3)0
Replies (3)
PPS's replyOfficial
03 May 2021, 08:58 Hi Rochane , We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Lihle@PPS
Best regards,
PPS's reply03 May 2021, 08:58
Official
Hi Rochane , We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Lihle@PPS
Best regards,
RH
Rochane H's updateReviewer Update
06 May 2021, 07:21 Dear Sir / Madam,
It was recorded from my telephonic discussion with Mmakgabo on the 3rd of May that I was on the phone with OUTsurance when you attempted to reach me as I wanted to move to them due to the lack of feedback that I have been given by PPS. (OUTsurance has been calling everyday since then).
I requested that a representative from your company call me on the 4th of May between 07h00 and 13h00, however, and almost to no surprise this was again not done? I did also not receive a response to my email that was sent on the 5th of May and was also not called yet again.
In the words of Mmakgabo: "I can't understand how it can be so difficult for someone to pick up the phone and make a call". In my opinion it seems that this is in fact a challenging task.
Please let me know who I need to talk to as it feels I have to beg PPS to get any form of service and the only way in which I ever receive feedback is by contacting Hello Peter?
This is truly unacceptable and I don't want to think of the frustrations that I will face if I have to claim someday.
I await your response.
Regards, Rochane
It was recorded from my telephonic discussion with Mmakgabo on the 3rd of May that I was on the phone with OUTsurance when you attempted to reach me as I wanted to move to them due to the lack of feedback that I have been given by PPS. (OUTsurance has been calling everyday since then).
I requested that a representative from your company call me on the 4th of May between 07h00 and 13h00, however, and almost to no surprise this was again not done? I did also not receive a response to my email that was sent on the 5th of May and was also not called yet again.
In the words of Mmakgabo: "I can't understand how it can be so difficult for someone to pick up the phone and make a call". In my opinion it seems that this is in fact a challenging task.
Please let me know who I need to talk to as it feels I have to beg PPS to get any form of service and the only way in which I ever receive feedback is by contacting Hello Peter?
This is truly unacceptable and I don't want to think of the frustrations that I will face if I have to claim someday.
I await your response.
Regards, Rochane
RH
Rochane H's update06 May 2021, 07:21
Reviewer Update
Dear Sir / Madam,
It was recorded from my telephonic discussion with Mmakgabo on the 3rd of May that I was on the phone with OUTsurance when you attempted to reach me as I wanted to move to them due to the lack of feedback that I have been given by PPS. (OUTsurance has been calling everyday since then).
I requested that a representative from your company call me on the 4th of May between 07h00 and 13h00, however, and almost to no surprise this was again not done? I did also not receive a response to my email that was sent on the 5th of May and was also not called yet again.
In the words of Mmakgabo: "I can't understand how it can be so difficult for someone to pick up the phone and make a call". In my opinion it seems that this is in fact a challenging task.
Please let me know who I need to talk to as it feels I have to beg PPS to get any form of service and the only way in which I ever receive feedback is by contacting Hello Peter?
This is truly unacceptable and I don't want to think of the frustrations that I will face if I have to claim someday.
I await your response.
Regards, Rochane
It was recorded from my telephonic discussion with Mmakgabo on the 3rd of May that I was on the phone with OUTsurance when you attempted to reach me as I wanted to move to them due to the lack of feedback that I have been given by PPS. (OUTsurance has been calling everyday since then).
I requested that a representative from your company call me on the 4th of May between 07h00 and 13h00, however, and almost to no surprise this was again not done? I did also not receive a response to my email that was sent on the 5th of May and was also not called yet again.
In the words of Mmakgabo: "I can't understand how it can be so difficult for someone to pick up the phone and make a call". In my opinion it seems that this is in fact a challenging task.
Please let me know who I need to talk to as it feels I have to beg PPS to get any form of service and the only way in which I ever receive feedback is by contacting Hello Peter?
This is truly unacceptable and I don't want to think of the frustrations that I will face if I have to claim someday.
I await your response.
Regards, Rochane
PPS's replyOfficial
06 May 2021, 08:19Hi Rochane, We acknowledge your frustrations and are unhappy that you feel this way. Our members remain our top priority and we can assure you that our intention is not to inconvenience you and delay your financial planning. I have escalated your request to Patrick Mhlari he will contact you shortly. Lihle@PPS
Best regards,
PPS's reply06 May 2021, 08:19
Official
Hi Rochane, We acknowledge your frustrations and are unhappy that you feel this way. Our members remain our top priority and we can assure you that our intention is not to inconvenience you and delay your financial planning. I have escalated your request to Patrick Mhlari he will contact you shortly. Lihle@PPS
Best regards,