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nazeem D
1 reviews | Active since Oct 2016
24 Sept 2019, 10:26
Incomptence , terrible service
PPS send me a few quotes. I was promised that my account will not be debited until I have decided which quote I will accept. I have send emails requesting that they send me confirmation that it has been cancelled. On the 1 September I finally received confirmation that it was cancelled. on the 2 September and again on the 3 September they debit my account . Until today they have not refunded me.
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PPS's replyOfficial
25 Sept 2019, 08:52Hi Nazeem, Thank you for taking our call earlier this morning.We are sorry that you feel this way. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
Best regards,
PPS's reply25 Sept 2019, 08:52
Official
Hi Nazeem, Thank you for taking our call earlier this morning.We are sorry that you feel this way. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
Best regards,