CN
Crescent N
1 reviews | Active since Nov 2016
24 Jul 2019, 08:59
INCOMPETENCE!!!
I am really appalled by the level of PPS and it's incompetence, this is the 2nd time I'm reporting. Firstly, they missed a debit order and I had to go through my financial advisor to ask them why they haven't debited month end June. 2ndly on the 11th of July I submitted a claim they keeps on being "overlooked" according to every consultant I talk to almost daily. Then only last Friday I am told to re-date a document, which I did on the 22nd of July. Approximately a claim is supposed to take 8 days but mine is now was past that. Everytime I call, the consultants tell me my claim has "maybe" been "overlooked". I can't believe how much trust I put in this company from my varsity days only to face disappointment now as a professional. Worse, I requested to upgrade my policy and now I have to run around labs in hospitals for bloods coz they can't get a nurse to do it. This is disappointing and frustrating.
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PPS's replyOfficial
24 Jul 2019, 10:06Hi Bongiwe, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
Best regards,
PPS's reply24 Jul 2019, 10:06
Official
Hi Bongiwe, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
Best regards,