PP
Pragasen P

1 reviews | Active since Sept 2013

31 Oct 2023, 08:09

I have dealt with 2 ladies from the claims call centre Kerry Cass and Martha Chambale and they have gone above an beyond in assisting me with the queries that i needed answers to

I have dealt with 2 ladies from the claims call centre Kerry Cass and Martha Chambale and they have gone above an beyond in assisting me with the queries that i needed answers to. Its often easy to complain about the ********** service that most companies give us and the ones that do actually not just do whats expected but more than expected deserves to be acknowledged. To Kerry and Martha, i hope your management teams sees this and utilises your skills in upskilling the rest of the team on how to provide efficient service especially to a difficult individual like myself. Keep up the great work ladies

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Replies (1)
PPS
PPS's reply31 Oct 2023, 14:55
Official
Dear Pragasen, Thank you for your compliment. We will pass your sentiments to the relevant business area to ensure that the recognition is shared. Kind regards Neeven@PPS