House of cards has collapsed
Used to be the outstanding investor service house in the country. The house of cards has now collapsed. You cannot get access to them, you cannot get service and what there is (all via manually filled in forms) has gone from bad to worse. The online systems are down for months now.
The only way to do business is by email and forms and now you get messages that the mailbox is full!!. Generating server: JNAP275MB0748.ZAFP275.PROD.OUTLOOK.COM *** Remote Server returned '554 5.2.2 mailbox full
I so hope they could get their act together again, but it is just getting worse and going down the tubes.
Helpful (0)
Replies (3)0
Replies (3)
PPS's replyOfficial
03 May 2021, 16:27Good day Cobus S
We hereby acknowledge your complaint. Please allow us time to investigate and provide you with further feedback shortly.
Kind regards
Kelley Hockey PPS Investments
We hereby acknowledge your complaint. Please allow us time to investigate and provide you with further feedback shortly.
Kind regards
Kelley Hockey PPS Investments
PPS's reply03 May 2021, 16:27
Official
Good day Cobus S
We hereby acknowledge your complaint. Please allow us time to investigate and provide you with further feedback shortly.
Kind regards
Kelley Hockey PPS Investments
We hereby acknowledge your complaint. Please allow us time to investigate and provide you with further feedback shortly.
Kind regards
Kelley Hockey PPS Investments
PPS's replyOfficial
03 May 2021, 20:50Good day Cobus S
Thank you for sharing your recent experiences with us, we hope you accept our sincere apology for disappointing you.
The mailbox issue has been resolved and we would appreciate the opportunity to engage with you to assist with any questions or queries you may have. Please advise on a convenient time to call you back.
We understand your frustration and appreciate you taking the time to express your concerns. We are in the latter stages of full system and service recovery and will continue working hard to achieve the service standards you have become accustomed to.
Kind regards
Mogamat Zaid Salie
Head of Operations - PPS Investments
Thank you for sharing your recent experiences with us, we hope you accept our sincere apology for disappointing you.
The mailbox issue has been resolved and we would appreciate the opportunity to engage with you to assist with any questions or queries you may have. Please advise on a convenient time to call you back.
We understand your frustration and appreciate you taking the time to express your concerns. We are in the latter stages of full system and service recovery and will continue working hard to achieve the service standards you have become accustomed to.
Kind regards
Mogamat Zaid Salie
Head of Operations - PPS Investments
PPS's reply03 May 2021, 20:50
Official
Good day Cobus S
Thank you for sharing your recent experiences with us, we hope you accept our sincere apology for disappointing you.
The mailbox issue has been resolved and we would appreciate the opportunity to engage with you to assist with any questions or queries you may have. Please advise on a convenient time to call you back.
We understand your frustration and appreciate you taking the time to express your concerns. We are in the latter stages of full system and service recovery and will continue working hard to achieve the service standards you have become accustomed to.
Kind regards
Mogamat Zaid Salie
Head of Operations - PPS Investments
Thank you for sharing your recent experiences with us, we hope you accept our sincere apology for disappointing you.
The mailbox issue has been resolved and we would appreciate the opportunity to engage with you to assist with any questions or queries you may have. Please advise on a convenient time to call you back.
We understand your frustration and appreciate you taking the time to express your concerns. We are in the latter stages of full system and service recovery and will continue working hard to achieve the service standards you have become accustomed to.
Kind regards
Mogamat Zaid Salie
Head of Operations - PPS Investments
PPS's replyOfficial
04 May 2021, 09:21 Good day Cobus S Thank you for taking my call on Monday, 03 May 2021. I have emailed you the requested documentation as discussed. Should you require further assistance, please do not hesitate to contact me. Kind regards Kelley Hockey Client Relationship Manager – PPS Investments
PPS's reply04 May 2021, 09:21
Official
Good day Cobus S Thank you for taking my call on Monday, 03 May 2021. I have emailed you the requested documentation as discussed. Should you require further assistance, please do not hesitate to contact me. Kind regards Kelley Hockey Client Relationship Manager – PPS Investments