Horribly Slow Claims Prossess

We have hapily been with PPS for many years (short term and other insurance). After moving our short term insurance to Outsurance for a while (bank loan requirement), we managed to move it back to PPS. We recently submitted a simple lighting damage claim which. IT TOOK 3 WEEKS FOR PPS TO ASSESS THE DAMAGE and send a settlement letter, let alone fix the damage, which we are still waiting for! Brolink administers PPS claims and had no care in the world to follow up with us on the progress of the assessment, and we were left to follow up with PPS, Brolink, the independent assessor and service provider ourselves, being sent from pillar to post. I complained about the poor service to Nadja van der Merwe and escalated the matter to Estie du Toit, but neither even bothered to apologize. When I followed up, Nadja just mentioned every time that she was waiting for the assessor or has a query for the assessor. Estie du Toit did not bother to respond at all. Quite frankly I don't care who was waiting for who! PPS takes no responsibility to follow up on the progress of the claim and have no sense of urgency! We have had similar claims with both PPS and Outsurance in the past and it has never taken this long. It appears to me that despite the good service that we have received in the past from PPS, it is falling apart on all fronts. I have not even mentioned the difficulty in dealing with the PPS call center staff and trying to make use of its useless app. I am vert tempted to just move our insurance back to Outsurance as the service simply on another level.