MF
Mohube F
1 reviews | Active since Jan 2020
23 Jan 2020, 19:53
Horrible service
Pps is horrible... i need to update my policies and what they do is sending back and forth requesting medical investigations for a condition which i was treated for in 2017. And this is at my own cost. Am a medical Dr and some of the test they need are not necessary really.
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PPS's replyOfficial
24 Jan 2020, 14:41Hi Mohube , We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
PPS's reply24 Jan 2020, 14:41
Official
Hi Mohube , We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS