High premiums. Poor service and communication.

I realised that PPS was charging me excessively for my vehicle insurance for the last year after I did an online quote on the hippo website. The highest quote I received was R1200, yet PPS had been charging me approximately R1800 for several years. I contacted PPS ( Spoke to Therry) asking to cancel my policy on 28 February and was told that I should send an email and my premium would be re-evaluated. I got an auto reply stating I would be contacted in 8 hours. It's 9 days now but nothing has happened. I was talked into delaying my cancellation on this premise and now will have to submit the request again at the beginning of next month. And this pay this excessive premium for yet another month.