Good service after bad recurring bad service

After having made numerous phone calls and been set from pillar to post by several consultants about my query. By this I mean no clarity, promises to call me back, promises to mail me confirmation of my contract etc. over the course of two weeks. I finally got help from a resourceful and friendly consultant by the name of Corlia Genade. Not only she did grasp the manner of my issue quickly, she was understanding and apologetic for the unhelpfullness of her colleagues but promised to sort out my query and call me back (something ALL the other consultants had promised to do but didnt). She indeed did call me back within 10 mins with information on my query and resolution. She also sent me a confirmation mail with details of the conversation. It may not seem like much but it was after the hassle I'd been through. I truly home this compliment gets to her because she is great and what she does and was an example of how customer service should be