FRUSTRATING AND UNACCEPTABLE DELAYS
Long delays, minimal communication with me regarding my disabilty claim.
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Replies (2)
PPS's replyOfficial
14 Jun 2019, 11:25Dear Barry, We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We will provide you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
PPS's reply14 Jun 2019, 11:25
Official
Dear Barry, We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We will provide you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
PPS's replyOfficial
20 Jun 2019, 14:01We would like to start by saying that the complaint received from Barry is forMr Serfontein, whom is another member of PPS. Mr Serfontein had submitted a claim to PPS, which have been assessed and paid. We have contacted Mr Serfontein and have also provided him with written confirmation detailing the pay-out of his claim. Neeven@PPS
PPS's reply20 Jun 2019, 14:01
Official
We would like to start by saying that the complaint received from Barry is forMr Serfontein, whom is another member of PPS. Mr Serfontein had submitted a claim to PPS, which have been assessed and paid. We have contacted Mr Serfontein and have also provided him with written confirmation detailing the pay-out of his claim. Neeven@PPS