TS
Travis S
1 reviews | Active since May 2009
02 Apr 2020, 05:44
Failure to cancel policies
I submitted a cancellation form to cancel my products on 19 February. In March someone phoned to say that my new broker had informed them that I'm moving funds and that I should submit a cancellation form as they hadn't received one. I told her I had already submitted this and she said that she would make sure the policies were cancelled. However, my account was debited in March and April.
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PPS's replyOfficial
02 Apr 2020, 08:13Hi Travis , We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Lihle@PPS
PPS's reply02 Apr 2020, 08:13
Official
Hi Travis , We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Lihle@PPS