Failing to the claim

Hi,

The member number: ********** 57 I don't know where to start. My partner passed away on the 16th of October 2018. He had a life insurance with PPS. The death benefit was paid in time. After the funeral I submitted my documents for my daughters claim. He had 3 beneficiaries on his policy. The 2 were paid on time. PPS told my partners financial planner that the money was paid into my account on the 16th of November. I called them again on Monday the 19th. They said they paid the money on the 19th. 3 days passes and still no money in my account. I call the broker on Friday and he gives me the numbers of the person handling the lady by the name of Henrietta Julius who gave me an attitude after I asked her why does the payment longer longer than 3 days and she said she works for PPS and not Standard bank or FNB. She promised to send me a proof of payment that Friday but only sent me a confirmation letter on Monday the 26th and the letter was dated the 23rd of November. I called FNB to ask if there's any pending money coming into my account and FNB Confirmed that no money is pending and PPS refuses to provide me with their Proof of payment and bank statement for my bank to track the amount. Today I spoke to a very friendly lady Sandy(not sure) she tried by all means to help me but Finance told her that they having technical problems between funds and their system. It's over 2 months with no income for my daughter. I am really tired and very disappointed in the service I am getting from PPS.

I really need this money but I am being given False promises