Extremely Disappointed with Courtesy Car Service

I am deeply disappointed with the service I received regarding the courtesy car arrangement. I called at exactly 08:00 this morning to follow up on the vehicle that was scheduled to be provided to me by the repairer. Instead of assistance, I was told that I must contact the repairer directly, despite the fact that all prior communication had been managed through the company.

The treatment I received from Neo and Keagile was appalling and far below standard. I was taken from pillar to post with no accountability, and even after contacting the repairer myself, I continued to experience the same frustrating runaround.

This level of service is unacceptable. I expected professionalism and support, but instead I was met with poor communication, lack of responsibility, and unnecessary inconvenience.