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mantie M

1 reviews | Active since Aug 2016

05 Jul 2018, 15:31

Empty promises from PPS underwritten by the biggest ******* in insurance "SANTAM "

An absolutely pathetic insurance. Please people donot waste your time with this insurance company .

They state on the policy that they will be liable for accidental Damage to Television Sets and Glass We will indemnify You against accidental Loss in the Dwelling for: • any television set, video recorder, DVD player or decoder (including portable aerial and/or satellite dish) • any glass or mirror glass that forms part of any article of furniture

We will not be liable for Loss as a result of:

• electrical, electronic or mechanical breakdown or any process of repair or maintenance. • events resulting in the scratching, denting or chipping, cracking or tearing of the items.

So firstly a television is not furniture its an appliance .Secondly when a television falls its gonna crack or get chipped because the screen is made of glass .So should we not be covered because it is an accidental loss.

So frankly I think your insurance and including your santam underwriters are speak a whole load of ******* when you say im comprehensively covered .

0
Replies (16)
PPS
PPS's reply05 Jul 2018, 16:01
Official

Hi Mantie. We have taken note of your concerns regarding short term insurance . An investigation is currently underway and we will revert to you with feedback. Rest assured that this is treated as a matter of urgency. Mosa@PPS

PPS
PPS's reply05 Jul 2018, 16:01
Official

Hi Mantie. We have taken note of your concerns regarding short term insurance . An investigation is currently underway and we will revert to you with feedback. Rest assured that this is treated as a matter of urgency. Mosa@PPS

PPS
PPS's reply05 Jul 2018, 16:01
Official

Hi Mantie. We have taken note of your concerns regarding short term insurance . An investigation is currently underway and we will revert to you with feedback. Rest assured that this is treated as a matter of urgency. Mosa@PPS

mM
mantie M's update09 Jul 2018, 13:34
Reviewer Update
Policy number ********** 4*002 here is our policy claim number Mosa .Hope fully your replay is not going to take another month .
PPS
PPS's reply09 Jul 2018, 14:12
Official

Hi Mantie. Thank you for your policy claim number. We confirm that communication will be sent to you by email detailing our resolution to your query. Mosa@PPS

PPS
PPS's reply09 Jul 2018, 14:12
Official

Hi Mantie. Thank you for your policy claim number. We confirm that communication will be sent to you by email detailing our resolution to your query. Mosa@PPS

mM
mantie M's update10 Jul 2018, 08:39
Reviewer Update
Please do that as you said my claim is a matter of urgency . We will be awaiting your timeous response.
mM
mantie M's update10 Jul 2018, 14:42
Reviewer Update
They state on the policy that they will be liable for accidental Damage to Television Sets and Glass We will indemnify You against accidental Loss in the Dwelling for: • any television set, video recorder, DVD player or decoder (including portable aerial and/or satellite dish) • any glass or mirror glass that forms part of any article of furniture We will not be liable for Loss as a result of: • electrical, electronic or mechanical breakdown or any process of repair or maintenance. • events resulting in the scratching, denting or chipping, cracking or tearing of the items As you can see for yourself people the two above statements are both contradictory statements . in the one the say they will cover you for accidental loss in the other they say if the item is cracked or chipped they wont pay WHAT A LOAD OF ******* . PEOPLE DONOT TAKE AN INSURANCE THROUGH PPS.
PPS
PPS's reply10 Jul 2018, 15:55
Official

Hi Mantie. We confirm that communication has been sent to you by email detailing our resolution to your query. Should you disagree with the final decision, you may follow the Complaints Resolution process with the Independent Internal Arbitrator which has been communicated to you. Mosa@PPS

PPS
PPS's reply10 Jul 2018, 15:55
Official

Hi Mantie. We confirm that communication has been sent to you by email detailing our resolution to your query. Should you disagree with the final decision, you may follow the Complaints Resolution process with the Independent Internal Arbitrator which has been communicated to you. Mosa@PPS

mM
mantie M's update10 Jul 2018, 17:20
Reviewer Update
That's not good enough. Your policy cover is a load of hogwash .I will inform my friends and family to stay away from pps and santam
mM
mantie M's update11 Jul 2018, 15:19
Reviewer Update
i have followed the Complaints Resolution process with the Independent Internal Arbitrator which has been communicated by yourself yesterday and there still has been no response . Is this the way that PPS treats their clients .
PPS
PPS's reply11 Jul 2018, 15:56
Official

Hi Mantie. The Independent Internal Arbitrator will acknowledge receipt of your complaint in writing within 3 working days of receipt as per the process communicated. Mosa@PPS

mM
mantie M's update12 Jul 2018, 07:38
Reviewer Update
please kindly advise to when and under what circumstances will PPS pay for accidental loss to television sets .
mM
mantie M's update13 Jul 2018, 13:21
Reviewer Update
just as thought no reply same as your key account manager .
mM
mantie M's update17 Jul 2018, 13:53
Reviewer Update
Good day Mr Mosa i have lodged a complaint with your internal arbitrator 7 days ago . I have received no receipt or acknowledgment of my complaint . Does your process for reporting complaints even exist makes me wonder ? Really pathetic !