Dont go near ....

On 14/10/2023 I got a quarterly statement per email from PPS …. I rep**** to this email and asked the question “is there a change that i can withdraw this/some of money?” on a pensione annuity… to email *** On 16/10/2023 I got a email back from *** answering my question (and I quote): “You may only withdraw from the Fund before the age of 55 years if: • The total investment value of your Fund is less than/equal to R15 000 or • You have not been a resident for tax purposes (as defined in the Income Tax Act) for an uninterrupted period of three or more years on or after 1 March 2021, or • You have submitted an application to emigrate to the South African Reserve Bank on or before 28 February 2021, and that application has been approved on or before 28 February 2022, or • You are a non-resident who has left South Africa because your working or visiting visa has expired” and this email was sent by a Abegail Spannenberg (email: PPS Investments Client Services <***>)

On the 17/10/2024 I again replyed to this Abegail Spnnenberg email asking the following: please clarify ... these points: * You may only withdraw from the Fund before the age of 55 years if: contradict : * You can however withdraw the balance in the investment account, you can submit the request via the secure portal under the transact now tab. So what is it now ??????? please clarify for me .....”

NO ANSWERE WERE RECEIVED … However has a case reference number vir the above: Case reference: ***

Wanted to withdraw the money in April 2024 … and walked into doors …. The brokers in Aliwal North told me that I could not claim…. And that I must contact PPS myself…. Tried to contact PPS again by laying complaints on the 16/04/2024 …. Send email to pps email “PPSI_Complaints <***>” got a reply back from them : “Complaint – case reference: ***” from a Jade Daniels …. She also phoned me …. And give me the impression this will be sorted and that she will help me …. I emailed her all the documentation plus previous emails and she emaild me back on the 17/04/2024 and stated the same four points as previously: “ • The total investment value of your Fund is less than/equal to R15 000 - (This is not applicable as the market value in your retirement exceeds R15 000.00) • You have not been a resident for tax purposes (as defined in the Income Tax Act) for an uninterrupted period of three or more years on or after 1 March 2021, or • You have app**** to emigrate to the South African Reserve Bank on or before 28 February 2021, and that application has been approved on or before 28 February 2022, or • You are a non-resident who has left South Africa because you’re working or visiting visa has expired”

On the 17/04/2024 I stated to her in email the following: “• You have not been a resident for tax purposes (as defined in the Income Tax Act) for an uninterrupted period of three or more years on or after 1 March 2021, or Point number two ….. ꜛ apply …. Since ??? more than 5 years I have handed in a “0” tax return to SARS ….” She rep**** on back to me on the 17/05/2024 “The below statement only refers to if you no longer reside in South Africa (You are living abroad in a different country), and if you are a non-resident of South Africa, it does not refer to annual tax returns submissions to SARS.” And I rep**** back the following “Resident means you are still a SOUTH AFRICAN CITIZEN … nowhere is it stated I must live outside the borders of south africa. ….. • You have not been a resident for tax purposes (as defined in the Income Tax Act) for an uninterrupted period of three or more years on or after 1 March 2021, or You not been a tax payer for an uninterrupted period of three or more years …. .NO WHERE IS IT STATED THAT YOU MUST BE OUTSIDE OF THE SOUTH AFRICAN BORDERS ….”

Again on the 17/04/2024 she rep**** back with this “I can confirm that the requirements are not a PPS Investments ruling, it is as per Legislation and should be interpreted for a non-resident of South Africa. (Living abroad)

PPS Investments is governed by the Income Tax Act as set out by Government Legislation, and as such, if you are a resident of South Africa, you do not qualify for the emigration requirements as set out below.”

So basically they told me ???? I AM WRONG and must go away … They MISTINFORMED ME …. Give FAULTY / MISLEADING information and refuses to DO ANYTHING …..

I lay a complained (According to their web side) Financial Onbudsman referred me to the PFA … Complaint number: FS\***4\2024… The Onbudsmand came back and told me that they don’t have jurisdiction over this matter …. Again …. Give FAULTY / MISLEADING information… Also note …. PPSI_Complaints <***> was informed about this complaint to the Financial Onbudsman and yet AGAIN did nothing. As per email on the 30/04/2024 “I can confirm that we have not received any emails from the PFA at this point in time. We will only be able to respond and provide further feedback once the PFA have sent their official email to PPS Investments.” This email came from Mehul Tanna

On the 5/05/2024 I was on Facebook …. Seen an video where the CEO of PPS bragged about helping and paying out their clients … Made a comment that this is **** …. They refuses to help me …. After a days struggle between Messenger a “'Neeven Dawjee Dulob' ***” contacted me and send me a email on the 16/05/2024 … I send him all the relevant documentation …. Also gave me the impression for HELP … Yet again … NOTHING …. Also on the 16/05/2024 I informed him the following : “Complaints was logged with the ombudsman witch referred me to the pension fund adjustor’s (see last email from them) …. Next will be dragging your name through the mud on social media, hellopeter and many many more also note I will be naming NAMES (2 names) with this also ….. And sorry I think you (PPS) can help and sort this out ….” NOTHING … NO REP**** …. NOTHING ….. On the 20/05/2024 I got a email from “Neeven Dawjee Dulob <***>” stating … “I appreciate your swift response and have referred the matter to our management team at PPS Investments who are better equipped to assist you with your concerns” …. And yet again NOTHING was done …. On the same day I told them this: Thank you for yet again NOTHING ….. Management has a week … next week Tuesday 09h00 the name dragging will start on social media …. Naming your name, with the two ladies names and PPS MANAGEMENT names ….. This will go on until the money is in my bank account …..even if it is done for the next 2 years …… Unlike you …. I don’t make threats or empty ?????”…

On the 22/05/2024 I send them a reminder ….. that the clock is ticking … On the 23/05/2024 I got a email from PPS Complaints a Jade Daniels claiming “Complaint – case reference: *** We are in the process of liaising with our Legal and Compliance Team, feedback will be provided before close of business, Tuesday, 28th of May 2024.” This after I informed them the D-date is today at 09H00.

Today the 28/05/2024 at 09H00 I received the following emails : “Complaint – case reference: *** Your query was referred to our Principal Officer (Megan Young) who will be responding to you directly to provide you with a formal response on behalf of PPS Investments to your query.” From Jade Daniels Megan Youngs (Megan Young <***) reply is as follows: I am … bla bla bla … “you have submitted a complaint to the Pension Funds Adjudicator. The Adjudicator will send the complaint to me for to respond on behalf of the board of trustees. The Adjudicator’s office has a huge backlog, …” “All retirement annuity funds are governed by the Pension Funds Act and the Income Tax Act …” “Unfortunately, the Fund is not allowed to pay you a withdrawal…” “Should you wish, you may transfer your investment to another retirement annuity fund with another investment provider …”, “A resident for tax purposes in South African tax law, is someone who either lives in South Africa and regards it as their permanent home, or is someone who does not live in South Africa…” bla and bla and much more ….

What I comes down to … * THEY ARE HIDING BEHIND THE LAW * they gave false and misleading information and that is okay … the law PROTECTS THEM * Complaints means NOTHING to them also * Clients mean nothing and they can do what they want, and how they want …. There is always an excuse * They gives misleading and false information and a client has not RIGHT to act on it.

I am posting this on social media, Hello Peter and many more ….. Monthly … UNTIL this is sorted ….