Don't DO PPS..!!

So I wish there was an option for a zero (0) star rating for PPS short term insurance! My vehicle got ****** without a tracking device and PPS has rejected my claim. At the time in '21 when I bought the vehicle my broker advised me that it was NOT necessary for a tracking device on my vehicle, one year and five month's later PPS send an email to the broker saying I needed to have a tracker fitted to my vehicle. He just forwarded the the email to me and unfortunately it ended up in my spam email box as allot of emails do. Me carrying on with my life thinking all is in order with my insurance and two month's later, my vehicle got ******. This is totally unacceptable and unprofessional as PPS never followed up once from their side after that, to make sure if I've even received the request email from them! Especially if there's a two weeks time frame for me as the customer to send a fitment certificate from a tracker company back to them that it has been done. There just no responsibility from PPS's side. So there has to be some sort of system in place from their side to follow up on requests send out to customers! Now that my vehicle is gone and there's a claim PPS and the broker is pointing fingers at me...making it seem now as if I carelessly ignored this request. It is so unfair as we have been with PPS since 2018 and each and every month paying my insurance on time, me as the customer having lost all those monthly premiums and I have nothing to show for it now! Taking one's money every month but once there's a claim the smallest thing they have against that customer they will use not to have to pay out that claim! I have unknowingly missed an email and as a result it all comes down to me, everyone else throwing their hand up in the air...I can understand if PPS gives me a penalty on my policy or if they pay out only a percentage of the claim or even just the vehicle's settlement amount but to just reject it is not right. After this whole ordeal I have spoken to many other PPS clients who after hearing my story realized that they themselves hasn't got a tracking device fitted to their vehicles either, the same type of "high risk" vehicle's as I had..so obviously not something PPS do to make sure customers understand the necessity of a tracking device fitment! Worst unprofessional service...for professionals!!