Dont bother getting a PPS credit card - customer service is non existent

PPS rewards are absolutely useless as a business , I have had a PPS credit card from launch date and downloaded the app as soon as I got the card . I've used the card and have had none of my rewards points loaded . I have been trying for months now to get hold of someone to assist and when I finally did all I get is promises and nothing gets done , I have to call on a regular basis and get no feedback . On Friday I managed to speak to the head of the department Peter who seems to have a no care attitude as well. As a PPS client i'm wondering if I have my short term and life assurance with the right company considering the attitude and hopelessness of this department.