NM
Nonhlanhla M
1 reviews | Active since Jul 2021
26 Jun 2023, 14:04
DO NOT TAKE INSURANCE WITH PPS, THEIR CLAIMS PROCESS IS HORRIBLE.
I'm so disappointed at PPS (PPS for professionals). They claim that their SLA for claims is 10 to 12 working days. There is no such thing! Do not even think about choosing PPS for anything, as you will be shockingly surprised at how bad their service when is when its time to claim from them. They will give you the same generic email (claims@pps) you will never get a response. When you decide to call them, you will be put on hold to be told excuses.
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Replies (4)0
Replies (4)
PPS's replyOfficial
27 Jun 2023, 08:01Dear Nonhlanhla, We have received and reviewed your post. We will be in touch with you to resolve this matter. Kind regards Lihle@PPS
PPS's reply27 Jun 2023, 08:01
Official
Dear Nonhlanhla, We have received and reviewed your post. We will be in touch with you to resolve this matter. Kind regards Lihle@PPS
PPS's replyOfficial
27 Jun 2023, 10:01Dear Nonhlanhla, can you please provide us with your membership details or ID number so that we can assist you? Lihle@PPS
PPS's reply27 Jun 2023, 10:01
Official
Dear Nonhlanhla, can you please provide us with your membership details or ID number so that we can assist you? Lihle@PPS
NM
Nonhlanhla M's updateReviewer Update
30 Jun 2023, 11:49I did respond to your email LIHLE and received no assistance from you.
NM
Nonhlanhla M's update30 Jun 2023, 11:49
Reviewer Update
I did respond to your email LIHLE and received no assistance from you.
PPS's replyOfficial
03 Jul 2023, 08:29Dear Nonhlanhla, I have not received any response to my email dated 27th June 2023. Upon receiving your membership number or ID Number, I can check on your claim. Lihle@PPS
PPS's reply03 Jul 2023, 08:29
Official
Dear Nonhlanhla, I have not received any response to my email dated 27th June 2023. Upon receiving your membership number or ID Number, I can check on your claim. Lihle@PPS