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ANDREW T
1 reviews | Active since Jan 2021
15 Jan 2021, 21:32
they will drop you when you need them most
<div>My father was an engineer and paid PPS his whole career with zero claims, in 2014 he was diagnosed with Alzheimer's at 64 and had to stop working. PPS acknowledged his diagnosis and agreed to pay him out in full. They then said they would pay him in full over 24 months and we reluctantly agreed to their payment terms. The minute he turned 65 they stopped making the monthly payments. PPS refused to pay anything for an Alzheimer claim after 65, even though his claim was almost a year before. This is where the runaround began..........long story short he ended up only getting a fraction of what they owed him. I cant help imagine how far better off he would be financially if he did not waste his cash away on a dishonest insurer. Its taken me another 7 years to cancel my PPS policy in Jan 2021, i guess we both suckers, like father like son</div>
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Replies (12)0
Replies (12)
PPS's replyOfficial
18 Jan 2021, 09:05 Dear Andrew
We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. Please email us your ID Number on the following email address: *** to address all your concerns raised. Lihle@PPS
We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. Please email us your ID Number on the following email address: *** to address all your concerns raised. Lihle@PPS
PPS's reply18 Jan 2021, 09:05
Official
Dear Andrew
We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. Please email us your ID Number on the following email address: *** to address all your concerns raised. Lihle@PPS
We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. Please email us your ID Number on the following email address: *** to address all your concerns raised. Lihle@PPS
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ANDREW T's updateReviewer Update
18 Jan 2021, 09:15PPS know exactly who I am, PPS didn't care in 2014 why would you care now? The reason for my review is so others can be warned and take the necessary steps to avoid landing up in the same situation as my father.
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ANDREW T's update18 Jan 2021, 09:15
Reviewer Update
PPS know exactly who I am, PPS didn't care in 2014 why would you care now? The reason for my review is so others can be warned and take the necessary steps to avoid landing up in the same situation as my father.
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ANDREW T's updateReviewer Update
19 Jan 2021, 11:18PIs can someone from PPS to explain why if you are diagnosed with Alzheimer's before 65, they pay your claim until your 65th birthday? I dare someone to explain to the readers and other PPS clients.
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ANDREW T's update19 Jan 2021, 11:18
Reviewer Update
PIs can someone from PPS to explain why if you are diagnosed with Alzheimer's before 65, they pay your claim until your 65th birthday? I dare someone to explain to the readers and other PPS clients.
PPS's replyOfficial
20 Jan 2021, 12:26Dear Andrew
We acknowledge your frustrations that you feel this way. Our members remain our top priority and we can assure you that our intention is not to inconvenience you. Please email us your details on the following email address: *** to address all your concerns raised.
We acknowledge your frustrations that you feel this way. Our members remain our top priority and we can assure you that our intention is not to inconvenience you. Please email us your details on the following email address: *** to address all your concerns raised.
PPS's reply20 Jan 2021, 12:26
Official
Dear Andrew
We acknowledge your frustrations that you feel this way. Our members remain our top priority and we can assure you that our intention is not to inconvenience you. Please email us your details on the following email address: *** to address all your concerns raised.
We acknowledge your frustrations that you feel this way. Our members remain our top priority and we can assure you that our intention is not to inconvenience you. Please email us your details on the following email address: *** to address all your concerns raised.
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ANDREW T's updateReviewer Update
20 Jan 2021, 12:30How am I supposed to email address: ************?
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ANDREW T's update20 Jan 2021, 12:30
Reviewer Update
How am I supposed to email address: ************?
PPS's replyOfficial
20 Jan 2021, 12:36 Kindly provide us with your contact details or email address to arrange contact. Lihle@PPS
PPS's reply20 Jan 2021, 12:36
Official
Kindly provide us with your contact details or email address to arrange contact. Lihle@PPS
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ANDREW T's updateReviewer Update
20 Jan 2021, 12:50Could someone please explain to myself (an existing PPS member) and other PPS members why if you are diagnosed before with Alzheimer's before 65, PPS only pays out your claim until your 65th Birthday, leaving the majority of your claim unpaid? Been trying to get an answer to this question since 2014:(
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ANDREW T's update20 Jan 2021, 12:50
Reviewer Update
Could someone please explain to myself (an existing PPS member) and other PPS members why if you are diagnosed before with Alzheimer's before 65, PPS only pays out your claim until your 65th Birthday, leaving the majority of your claim unpaid? Been trying to get an answer to this question since 2014:(
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ANDREW T's updateReviewer Update
21 Jan 2021, 14:50Still awaiting an answer from PPS...................
Its seems when you need something from PPS they blatantly ignore you.
Could someone please explain to myself (an existing PPS member) and other PPS members why if you are diagnosed with Alzheimer's before 65, PPS only pays out your claim until your 65th Birthday, leaving the majority of your claim unpaid? Been trying to get an answer to this question since 2014:(
Its seems when you need something from PPS they blatantly ignore you.
Could someone please explain to myself (an existing PPS member) and other PPS members why if you are diagnosed with Alzheimer's before 65, PPS only pays out your claim until your 65th Birthday, leaving the majority of your claim unpaid? Been trying to get an answer to this question since 2014:(
AT
ANDREW T's update21 Jan 2021, 14:50
Reviewer Update
Still awaiting an answer from PPS...................
Its seems when you need something from PPS they blatantly ignore you.
Could someone please explain to myself (an existing PPS member) and other PPS members why if you are diagnosed with Alzheimer's before 65, PPS only pays out your claim until your 65th Birthday, leaving the majority of your claim unpaid? Been trying to get an answer to this question since 2014:(
Its seems when you need something from PPS they blatantly ignore you.
Could someone please explain to myself (an existing PPS member) and other PPS members why if you are diagnosed with Alzheimer's before 65, PPS only pays out your claim until your 65th Birthday, leaving the majority of your claim unpaid? Been trying to get an answer to this question since 2014:(
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ANDREW T's updateReviewer Update
02 Feb 2021, 07:56 Still awaiting an answer from PPS................... does anyone even work there anymore or have they gone under? Could someone please explain to myself (an existing PPS member) and other PPS members why if you are diagnosed with Alzheimer's before 65, PPS only pays out your claim until your 65th Birthday, leaving the majority of your claim unpaid? Been trying to get an answer to this question since 2014:(
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ANDREW T's update02 Feb 2021, 07:56
Reviewer Update
Still awaiting an answer from PPS................... does anyone even work there anymore or have they gone under? Could someone please explain to myself (an existing PPS member) and other PPS members why if you are diagnosed with Alzheimer's before 65, PPS only pays out your claim until your 65th Birthday, leaving the majority of your claim unpaid? Been trying to get an answer to this question since 2014:(
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ANDREW T's updateReviewer Update
08 Feb 2021, 08:42 Still awaiting an answer from PPS................... does anyone even work there anymore or have they gone under?
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ANDREW T's update08 Feb 2021, 08:42
Reviewer Update
Still awaiting an answer from PPS................... does anyone even work there anymore or have they gone under?
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ANDREW T's updateReviewer Update
12 Feb 2021, 09:18Finally I got a response from PPS, turns out their internal arbitrator already assessed my father claim. Despite the fact that they acknowledged his claim and agreed to pay him out for 2 years the internal arbitrator indicated this was an error on a senior PPS officials part.
My father joined PPS in 1984 so when we requested the original policy that he agreed to, the response from PPS was that this was no longer available............but that's ok because their internal arbitrator says they double checked the original documentation (which is completely unavailable) and deemed it "fundamentally similar" to the updated policy, rendering my fathers claim to be paid out for 2 years as null and void.
Long story short once you turn 66 PPS will only pay you out for a mere 182 days if you can no longer work, even if you are diagnosed before 66. I think that clause is a massive short fall in their insurance cover that 99 of members (including myself are unaware of or have overlooked) and allows them to avoid any large claim to the elderly professionals (the professionals with highest risk), but again its ok now because they decided to pay my father an extra R3000 for the inconvenience caused.
Elderly PPS professionals be warned....................but maybe they will have additional GAP cover for this soon:)
I have now requested the original policy documentation which is completely unavailable to everyone except their internal arbitrator so I can have piece of mind to put the matter to bed.
My father joined PPS in 1984 so when we requested the original policy that he agreed to, the response from PPS was that this was no longer available............but that's ok because their internal arbitrator says they double checked the original documentation (which is completely unavailable) and deemed it "fundamentally similar" to the updated policy, rendering my fathers claim to be paid out for 2 years as null and void.
Long story short once you turn 66 PPS will only pay you out for a mere 182 days if you can no longer work, even if you are diagnosed before 66. I think that clause is a massive short fall in their insurance cover that 99 of members (including myself are unaware of or have overlooked) and allows them to avoid any large claim to the elderly professionals (the professionals with highest risk), but again its ok now because they decided to pay my father an extra R3000 for the inconvenience caused.
Elderly PPS professionals be warned....................but maybe they will have additional GAP cover for this soon:)
I have now requested the original policy documentation which is completely unavailable to everyone except their internal arbitrator so I can have piece of mind to put the matter to bed.
AT
ANDREW T's update12 Feb 2021, 09:18
Reviewer Update
Finally I got a response from PPS, turns out their internal arbitrator already assessed my father claim. Despite the fact that they acknowledged his claim and agreed to pay him out for 2 years the internal arbitrator indicated this was an error on a senior PPS officials part.
My father joined PPS in 1984 so when we requested the original policy that he agreed to, the response from PPS was that this was no longer available............but that's ok because their internal arbitrator says they double checked the original documentation (which is completely unavailable) and deemed it "fundamentally similar" to the updated policy, rendering my fathers claim to be paid out for 2 years as null and void.
Long story short once you turn 66 PPS will only pay you out for a mere 182 days if you can no longer work, even if you are diagnosed before 66. I think that clause is a massive short fall in their insurance cover that 99 of members (including myself are unaware of or have overlooked) and allows them to avoid any large claim to the elderly professionals (the professionals with highest risk), but again its ok now because they decided to pay my father an extra R3000 for the inconvenience caused.
Elderly PPS professionals be warned....................but maybe they will have additional GAP cover for this soon:)
I have now requested the original policy documentation which is completely unavailable to everyone except their internal arbitrator so I can have piece of mind to put the matter to bed.
My father joined PPS in 1984 so when we requested the original policy that he agreed to, the response from PPS was that this was no longer available............but that's ok because their internal arbitrator says they double checked the original documentation (which is completely unavailable) and deemed it "fundamentally similar" to the updated policy, rendering my fathers claim to be paid out for 2 years as null and void.
Long story short once you turn 66 PPS will only pay you out for a mere 182 days if you can no longer work, even if you are diagnosed before 66. I think that clause is a massive short fall in their insurance cover that 99 of members (including myself are unaware of or have overlooked) and allows them to avoid any large claim to the elderly professionals (the professionals with highest risk), but again its ok now because they decided to pay my father an extra R3000 for the inconvenience caused.
Elderly PPS professionals be warned....................but maybe they will have additional GAP cover for this soon:)
I have now requested the original policy documentation which is completely unavailable to everyone except their internal arbitrator so I can have piece of mind to put the matter to bed.
PPS's replyOfficial
17 Feb 2021, 15:13Dear Andrew
This complaint was filed with the office of the Independent Internal Arbitrator, and a determination was made and communicated with Mr PN Thurlow on 11 March 2016 date. If Mr PN Thurlow is not satisfied, the next step is to lodge a complaint with the Ombudsman for Long-term Insurance who will adjudicate the dispute. The Ombudsman contact particulars are as follow: The Ombudsman for Long- term Insurance Private Bag X45 Claremont 7732 Tel: *** Email: *** All relevant information will be sent to Mr PN Thurlow on the email address that is on record. Regards Lihle@PPS
This complaint was filed with the office of the Independent Internal Arbitrator, and a determination was made and communicated with Mr PN Thurlow on 11 March 2016 date. If Mr PN Thurlow is not satisfied, the next step is to lodge a complaint with the Ombudsman for Long-term Insurance who will adjudicate the dispute. The Ombudsman contact particulars are as follow: The Ombudsman for Long- term Insurance Private Bag X45 Claremont 7732 Tel: *** Email: *** All relevant information will be sent to Mr PN Thurlow on the email address that is on record. Regards Lihle@PPS
PPS's reply17 Feb 2021, 15:13
Official
Dear Andrew
This complaint was filed with the office of the Independent Internal Arbitrator, and a determination was made and communicated with Mr PN Thurlow on 11 March 2016 date. If Mr PN Thurlow is not satisfied, the next step is to lodge a complaint with the Ombudsman for Long-term Insurance who will adjudicate the dispute. The Ombudsman contact particulars are as follow: The Ombudsman for Long- term Insurance Private Bag X45 Claremont 7732 Tel: *** Email: *** All relevant information will be sent to Mr PN Thurlow on the email address that is on record. Regards Lihle@PPS
This complaint was filed with the office of the Independent Internal Arbitrator, and a determination was made and communicated with Mr PN Thurlow on 11 March 2016 date. If Mr PN Thurlow is not satisfied, the next step is to lodge a complaint with the Ombudsman for Long-term Insurance who will adjudicate the dispute. The Ombudsman contact particulars are as follow: The Ombudsman for Long- term Insurance Private Bag X45 Claremont 7732 Tel: *** Email: *** All relevant information will be sent to Mr PN Thurlow on the email address that is on record. Regards Lihle@PPS