Customer service and Brokers for PPS life insurance is non-existent

The customer service at PPS is an absolute disgrace. I have been battling to get some feedback regarding important matter for almost two months now after submitting my documentation and longer then a year after starting asking for assistance. Matter of the fact is, that they owe me a lot of money and for some reason this money is just not paying out. Heaven alone knows why as they don't have any capable people to assist. So much different than the 10 days waiting period they promise. My PPS broker just disappeared (no response or help from him) and one of maybe 20 mails I sent to customer service are being answered. Answering is not really an action. This is unjustified enrichment in favor of PPS as they should have paid out my shares a year ago.

Absolutely disgusted in this company and the quality of service. Young professionals do not consider PPS. Other life insurances are just as good with even better services and brokers.

In addition some *********** customer service person sent me a very personal mail that was supposed to be sent to a Dr who was abroad during covid who was not able to pay his monthly contribution. I will name and shame the PPS member and inform the member if my matter is not attended to urgently. I would not appreciate if my personal information are "accidently" sent to wrong members. This information was very personal. My question and concern now is, if t hey made the same mistake with my information or was my shares maybe deposited in the wrong account??? Who knows? As PPS surely doesn't care or bother to answer!!!!

To date I received numerous Reference numbers as I started to sort this matter out since last year already.