Claims procedure is shocking - unprofessional service from a "Professional" insurance fund

<p>I have been a member for about 20 years. I submitted a claim for a relatively minor amount on 19 October. Only my second claim in that time. After completing the first flurry of questionnaires, a second lot arrives which I completed immediately and submitted. Unbeknownst to me a second lot of questionnaires was submitted to my doctor, only when I queried my claim on 14 December. The doctor did not receive the forms and there was zero follow-up by PPS . Now I am having to act as the middle man following up between PPS and the doctor. There is absolutely zero response from the e-mail that I sent to the address that is provided for submission of complaints, so why offer a complaints avenue that doesn't bother to respond or assist in progressing this claim? I am totally disenchanted with this organisation, and will not recommend it to any professional colleagues or graduates.</p>