Choosing PPS was a huge mistake looking back 25+ years

Poor service, once again from PPS: I try to contact PPS yesterday on their published standard number regarding exiting PPS and my calls could not be answered as they were on call centre training and an event. Can you believe it, their operations are more important than their customers/clients!

I would strongly advised not to use PPS as service provider. They are internal focused and their customers come second. I have been a member for 25+ years. My RA investment return was so poor that I had to start new with a new company. I was forced by PPS to close and move to other RA funds. I could not cancel my RA or move it to my choice of company due to a 30% penalty fee. I am now after 25+ years busy retrieving the last funds from PPS to prevent the penalties as far as possible. PPS was the wrong choice and a very painful experience on all levels.