Chasing low risk loyal customers away does not make business sense PPS

This is for PPS Short term insurance. I had an object that chipped my windscreen whilst driving on 8 Sept 2018. I thought it best to have it repaired that same day at Glasfit which was on my way home to prevent the chip turning into a more serious crack that would require a new windscreen. Got the job done at Glasfit and Glasfit submitted the R260 odd claim to my insurer just to get a call from Glasfit to come and pay the amount myself considering that PPS had an issue paying the R260 odd amount saying that they usually only work with PG Glass. What nonsense is this? There is no preference specified in my policy regarding this. I could have left this chip, and you would have to fork out between 5 and 10k for a replacement windscreen. If this is your attitude, I'm not going to support PPS insurance going forward. I'm your ideal client that almost have a claim free history apart from the odd windscreen or two and you kick up a fuss about 200odd rand.