Bizarre customer treatment for a potential new client

The most bizarre experience from PPS. With no pricing details or policy structures available online, I submitted a comprehensive form with a request for a call back on taking up a new policy.

Someone called and offered me any time at my convenience for a financial advisor to contact me, and verified all my details and clarified what it is I'm interested in.

I proposed a call later that afternoon, which was agreed upon. But I received a call an hour later from someone else entirely, presumably a PA, asking if the financial advisor can instead call tomorrow.

When I rejected this and said I'll look elsewhere, a plan was made - and I received a call at 2pm from PPS Newlands saying: "I was just told to give you a call. What's this in connection with?" Huh?

I requested that we cut to the chase and discuss the policies, and expressed some confusion on why he wasn't briefed that I wish to take out a new policy - to which he said: I sense some hostility here. And something along the lines of: There's no need to be rude.

Huh?!

Eventually the conversation devolved into a disagreement with the advisor interjecting and cutting me off and making some fairly strange and personal allegations about my phone manner, before him saying: "My manager can call you back after 5pm if you like".

Submitting a form - with lots of confidential contact details - and then speaking to three different people none of whom know what the previous or next person is doing, when you're trying to sign up for a new product, is hardly a way to instil any kind of confidence in a product or service intended to offer some kind of assurance.