AS
AMI S
1 reviews | Active since Jul 2020
05 Mar 2025, 11:58
PPS
<div>Newly qualified professionals should definitely stay away. I have been a loyal client of PPS since I qualified , over 18 years ago! Submitted my first claim 2 years ago and have been given the run around for over 2 years, while still paying my premiums! Yes they constantly change the goalposts. This company will use every tactic at their disposal to not pay out valid claims. I have reached out to a number of medical professionals who have similar stories to share, who have also lodged their complaints against PPS to the Ombudsman. PPS never seems to pay out valid disability claims. PPS ticks the following boxes in my opinion: unprofessional , ****** , uncompassionate . Neeven@PPS please do not reply with your automated response</div>
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Replies (6)
PPS's replyOfficial
05 Mar 2025, 13:13Dear Ami, we have received and reviewed your post. We will be in touch with you to address this matter. Kind regards Ntsako@PPS
Best regards,
PPS's reply05 Mar 2025, 13:13
Official
Dear Ami, we have received and reviewed your post. We will be in touch with you to address this matter. Kind regards Ntsako@PPS
Best regards,
AS
AMI S's updateReviewer Update
10 Mar 2025, 11:01 Dear PPS .You have rep**** to me, informing me that you will reply to me in 6 days! At which point, in true PPS fashion, PPS will request a mountain of information that you have previously requested at least 3 times previously but obviously never reviewed . All in an attempt to buy time and drag out the claim process, while continuing to debit your client’s account for monthly premiums. This has been dragging out for well over 18 months. These delays are instigated by PPS to make more money off clients. Why are premiums not placed on hold until an outcome is reached?
AS
AMI S's update10 Mar 2025, 11:01
Reviewer Update
Dear PPS .You have rep**** to me, informing me that you will reply to me in 6 days! At which point, in true PPS fashion, PPS will request a mountain of information that you have previously requested at least 3 times previously but obviously never reviewed . All in an attempt to buy time and drag out the claim process, while continuing to debit your client’s account for monthly premiums. This has been dragging out for well over 18 months. These delays are instigated by PPS to make more money off clients. Why are premiums not placed on hold until an outcome is reached?
PPS's replyOfficial
10 Mar 2025, 11:27Dear Ami,We have received and reviewed your post. We will be in touch with you to address this matter.Kind regards, Neeven@PPS
Best regards,
PPS's reply10 Mar 2025, 11:27
Official
Dear Ami,We have received and reviewed your post. We will be in touch with you to address this matter.Kind regards, Neeven@PPS
Best regards,
AS
AMI S's updateReviewer Update
18 Mar 2025, 04:41As expected PPS requests a mountain of information that has been previously provided and not reviewed. Added to this PPS trys to bully me into violating the poppi act and obtain confidential information from a third party without consent. I am happy to share my full story with any media outlet. I have recorded tel conversations where a PPS agent makes false claims about my medical report unknowing that I was in possession of the report. Also have have email proof of PPS fabricating dates of signed documents .
AS
AMI S's update18 Mar 2025, 04:41
Reviewer Update
As expected PPS requests a mountain of information that has been previously provided and not reviewed. Added to this PPS trys to bully me into violating the poppi act and obtain confidential information from a third party without consent. I am happy to share my full story with any media outlet. I have recorded tel conversations where a PPS agent makes false claims about my medical report unknowing that I was in possession of the report. Also have have email proof of PPS fabricating dates of signed documents .
AS
AMI S's updateReviewer Update
06 May 2025, 11:08More than 6 weeks later, PPS has not yet responded to the mountain of information requested and supp**** by myself. Sign up with PPS if you are seeking this type of service. Claim has been in 'review' for over 2 years . My claim is constantly delayed while my account is debited monthly for their premiums. Premiums should be placed on hold until an outcome is reached!!!!!!!!!!!
AS
AMI S's update06 May 2025, 11:08
Reviewer Update
More than 6 weeks later, PPS has not yet responded to the mountain of information requested and supp**** by myself. Sign up with PPS if you are seeking this type of service. Claim has been in 'review' for over 2 years . My claim is constantly delayed while my account is debited monthly for their premiums. Premiums should be placed on hold until an outcome is reached!!!!!!!!!!!
PPS's replyOfficial
06 May 2025, 13:10Dear Ami, Please know that we take all our members’ complaints extremely seriously. PPS’ primary responsibility is to provide the best cover for all our members and to pay members’ valid claims in their time of need. We have a team of qualified medical officers and assessors who oversee all medical related queries. We have sent you formal communication regarding your concerns raised. Regards Ntsako@PPS
Best regards,
PPS's reply06 May 2025, 13:10
Official
Dear Ami, Please know that we take all our members’ complaints extremely seriously. PPS’ primary responsibility is to provide the best cover for all our members and to pay members’ valid claims in their time of need. We have a team of qualified medical officers and assessors who oversee all medical related queries. We have sent you formal communication regarding your concerns raised. Regards Ntsako@PPS
Best regards,