Bad Service received

I have always been satisfied with the service I received from PPS and have never encountered any issues—until last month.

After my premium was paid, PPS debited my account without any explanation. I contacted PPS and was assured that someone would respond via email, yet almost a month later, I have received no feedback. To make matters worse, I was then notified that I am in arrears, despite my records showing otherwise.

Upon emailing PPS again, I was informed that my query would be escalated. However, instead of resolving the issue, PPS proceeded to double debit my account once more. It is extremely frustrating that such an error on your part has been handled so poorly, with no clear communication or justification.

I expect an immediate resolution to this matter. If I do not receive a satisfactory response, I will escalate this to the Ombudsman. The lack of accountability and transparency in handling this situation is unacceptable, and I am deeply disappointed in the service I have received.