LB
Loucile B
1 reviews | Active since Nov 2020
02 Nov 2020, 12:56
Bad service experience
After sending numerous messages in asking for assistance over the course of 2days, a consultant made contact and we spend 45minutes completing the entire form and he never got back to me? That was on Thursday the 29th of October. I only heard great things about PPS but had such bad experience.
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PPS's replyOfficial
02 Nov 2020, 13:53 Hi Loucile, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Lihle@PPS
PPS's reply02 Nov 2020, 13:53
Official
Hi Loucile, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Lihle@PPS