TB
Talita B
1 reviews | Active since Jul 2018
12 Nov 2020, 21:45
Bad service
They can't change debit order details. Sending me very personal information about another member. I an flabbergasted.
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PPS's replyOfficial
13 Nov 2020, 12:38 Hi Talita , We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Lihle@PPS
PPS's reply13 Nov 2020, 12:38
Official
Hi Talita , We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Lihle@PPS