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Donald M

1 reviews | Active since Apr 2021

01 Apr 2021, 10:04

Bad customer service and poor communication

PPS is terrible we experienced same problem claiming a death claim now with retirement annuity claim even worse over 6 months for a simple claim now we were told to wait 6 weeks the turn around time has lapsed no communication whats8 unless we chase after them not so impressed by the service received from Thabiet her excuse is some "cyber attack " we need feedback urgently

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Replies (2)
PPS
PPS's reply01 Apr 2021, 11:44
Official
Dear Mr McDonald  
 
Thank you for taking my call and sharing your frustrations. We offer our sincere apologies for the poor service experiences you have endured and commit to resolving them swiftly.
 
I am currently in the process of investigating your query regarding your PPS Retirement Annuity death claim instruction and will provide feedback before close of business today. 
Kind regards 
Kelley Hockey 
Client Relationship Manager - PPS Investments 

DM
Donald M's update01 Apr 2021, 14:59
Reviewer Update
Good day thanks will await your response soon