FM
F M

1 reviews | Active since Jul 2013

23 Aug 2016, 14:24

Back and forth and still no success!!!!

<p>It has been two months since I resigned from my job but I can't seem to get my provident fund over to my preservation fund. I called again today to ask for the completed ROT that I can send back to the provident fund administrator, and found that it was blank. Both the administrators are waiting on the other to send in forms, and both seem unwilling or unable to actually help move this process forward. This really should not be so difficult! Client ID: ********** 59344</p>

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Replies (3)
PPS
PPS's reply23 Aug 2016, 15:11
Official

Good day fm850125

We acknowledge your complaint.

In our attempt to contact you telehonically, we reached your voicemail and left contact details to assist you with a speedy resolution.

We will attempt to make contact with you early tomorrow morning.

Kind regards,

PPS Investments

FM
F M's update23 Aug 2016, 15:50
Reviewer Update

Could you please email me at the email address associated with my account as I am out of the country indefinitely. If there is a direct email or phone number I can contact from abroad, please let me know. Thanks

PPS
PPS's reply24 Aug 2016, 14:28
Official

Good day fm850125

Thak you for your response.

As discussed telephonically, once the outstanding documentation has been received, the instruction will be actioned speedily.

Please accept our apologies for the delay and frustration.

Kind regards,

PPS Investments.