Awful Service - Zero Feedback: PPS Investments

I have sent a request for my retirement funds to PPS to be transferred from Alexander Forbes to a preservation fund at PPS Investments. I have sent ten emails asking for feedback from PPS and received no feedback since I did the application which was 5 weeks ago. There is a consultant that they've informed me at the call center by the name of Siyamthanda Yanta that is dealing with this request, I have not received any feedback from him. I also received feedback from Alexander Forbes saying that they are waiting for some documentation from PPS. I think this is really bad service and at the very least would like someone to respond to my emails and provide me with feedback.