Approved claim that do not get paid out

1. Reporting lost key 2. Approved by assessor and santam to pay out the lost key on 24 January , amount of approximately R2500. 3. Called underwrite_Santam, on 8 February to confirm it was approved; yes it was and send thorugh to PPS 4. Called PPS - confirm approval of assessor and promise to pay it 5. Called PPS - 15 February - they promise again it will be in my bank account latest 19 February 6. Called 21 February - spoke to five people and promise to be called back by Sandra in an hour to let me know why it is still not in my account - still waiting - two hours later