Appalling service from PPS Short Insurance

I took signed up for my household Insurance with PPS around August last year after having been with Discovery for years. I was sold the insurance under the premise that it was exclusively for professionals and hence an exclusive service. I had an incident of theft on my property late February this year (2024)when I had maintenance done. I was appalled at the service I received summarised below - the process took more than 2mins ha to finalise and I only received an outcome late April 2024 subsequent to my constant follow-up - I was told that my claim was rejected because I was supposed to have informed PPS prior to any maintenance being done to my property - I requested that they sent me proof of the recording when the insurance was sold indicating that the prerequisite for any home maintenance was pre notification to the insurer. To date I have received no such proof - I also requested proof of their investigation that was conducted with the SAPS police as the theft was recorded at the police station. To date, I have not received this I just get sent the rejection letter repeatedly and ‘shoved’ from pillar to post where nobody takes accountability for claim. The overall experience was shocking and disappointing considering that PPS was designed for professionals with extremely busy schedules. I previously had my insurance with Discovery and I can honestly say that I had only great experiences with them and that PPS can follow their example.