Absence of a communication channel

I requested a quote from PPS and after receiving the quote I requested a discount. I received an e-mail acknowledging my request for a discount and being advised that feedback will follow. Last week I received an e-mail advising that the quote had expired yet no feedback was provided to my request for a discount.

This is typical of the service from Babalo Mcotshana at PPS Insurance.

PPS Insurance also does not display a contact e-mail address on their website or documents hence I do not understand how they expect anyone to contact them in writing in a professional manner.