A mystery of trickery

I have registered a complaint (***7), relating to poor workmanship done by their service provider, with PPS 60 days ago now, where they tried pulling a fast one by providing incorrect and inaccurate photographic evidence, that I pointed out to them, since the company has all but stopped communicating to me, also not answering requests for information, They are however quite happy to deduct the monthly premium on time every month still...