9 Days to Confirm Membership?

I received an email stating that my membership would take up to 3 days to be confirmed according to the PPS service level...that was 9 days ago.

I called in and spoke to a Busi who wanted to put me through to a consultant to confirm my membership. She wanted to know whether I would prefer a telephonic conversation or a visit from the consultant and a convenient time, but she could not advise what the consultant would require from me. I explained that I need to know what information is required so that I can have it ready. She advised that she didn't know what information would be required and that the consultant would call me and advise. I was supposed to receive a call back at 2pm yesterday.

I emailed ********** and ********** more than 24 hours ago, and am still waiting on a response.

If PPS is not interested in confirming my membership, I wonder what they will be like with claims.