PPN - The worst claiming experience on 3 continents

I was left feeling that the advisers from PPN were, uncaring, rude, impatient, in creative and uninterested in actively listening to me and finding a solution to my issue for which I was rightly upset. Various agents misinformed me, disconnected the line on me, put me on a mute hold or transferred me blind through to another queue. Poor poor poor experience. Hoping to never have to deal with them again ever but Bonitas still choose to use them so I’ll continue to complain.

As the title suggests I have worked in multiple countries on 3 continents but PPN have produced one of the worst experiences I have ever had the misfortune of receiving. The kind of bad service takes real conscious effort to develop and for the culture to feed through at all levels. It’s remarkable how bad they are and should be used as a case study of everything that SHOULDN’T do from a customer service standpoint. Poor poor poor. Poor